Online service helps with lost baggageBerlin, 17.03.2015
You have landed safely at Tegel or Schönefeld Airport, but your luggage is missing? That is a nuisance, but it can happen, for instance, on journeys involving connecting flights. The airport company has set up a new online service to help travellers in such situations find the handling agent responsible for baggage tracing at Berlin’s two airports as soon as possible after their arrival. Passengers can simply enter their flight number on the website and will immediately be provided with the handling agent’s contact details and directions for getting to the respective service desk. There is an even easier method available for mobile devices whereby travellers do not even have to open a web page directly. Passengers with a mobile phone or tablet can scan the QR code displayed on signs in the arrival areas at both airports and, after entering their flight number, will immediately obtain the necessary information.