Impact of ground handling strike less than feared27.05.2010
“The impact of the strike is much less than feared”, said Ralf Kunkel, Press Officer of Berlin Airports. “Detailed preparations and the good cooperation of the airlines, ground handling services and Berlin Airports in advance have paid off.”
The airlines, ground handling services and Berlin Airports had undertaken every effort to prepare for the feared strike, in order to limit the impact on passengers:
- Ground handling services provider GlobeGround set up its own crisis centre to respond rapidly and unbureaucratically to the strike. Numerous ground handling employees turned up for work voluntarily, despite having the day off
- Many airlines and Berlin Airports mobilised additional staff to help handle incoming passengers
- During the strike, i.e. between 4 a.m. and 10 a.m., several announcements were made to inform passengers about the strike and its impact.
Passengers should visit the home page of Berlin Airports at www.berlin-airport.de, contact the call centre of Berlin Airports on +49 (0)180 500 0186 (€0.14/min. from a German landline) or their airline/tour operator well before departure to find out if and how the strike will affect their flight.