At the airport

To ensure your time at Schönefeld Airport is as pleasant as possible, there are contact persons and various resources to assist you in each terminal.

Departing from Terminal A

At the airport

Terminal A is the centrally located terminal at Schönefeld Airport. The check-in area in Terminal A is located on the first floor. There is a lift directly opposite the right-hand entrance to Terminal A that takes you to the check-in desks on the first floor. The advance security check for your baggage is in the centre of the check-in area. You have access to the check-in desks after you pass this security checkpoint. The staff at the security checkpoint are specially trained in dealing with passengers with reduced mobility. After you have passed this checkpoint, please register at the check-in desk of the airline you will be flying with. The airline’s handling agent there will inform Aviation & Airport Services and will make all further necessary arrangements for your assistance.

The security checkpoints, check-in desks and shopping facilities are all located on the same level on the first floor.

The staff of Aviation & Airport Services are ready to assist you when boarding using the passenger boarding bridges or when going to an aircraft parking position within walking distance on the ground floor.

If you need further information about your travel arrangements or about accessibility at the airport, please use the left-hand entrance to Terminal A. In the entrance area you will find the passenger information desk, the special assistance desk (which is accessible by wheelchair) and an additional lift that provides access to the check-in area on the first floor.

Departing from Terminal B

Terminal B is located to the left of Terminal A. A corridor connects the two terminals with one another. To go directly to Terminal B, please use the entrance close to coach parking area P3. Once you have entered the building you will immediately reach the check-in desks. Please check in for your flight at one of the common check-in desks (these desks check in passengers for all flights). The handling agent there will inform Aviation & Airport Services and will make all further necessary arrangements for your assistance. The staff of Aviation & Airport Services will be pleased to assist you with special lifts that give you barrier-free access to the different floors: the check-in area and security checkpoint on the ground floor, the departure waiting area and shopping facilities on the first floor, and departure/boarding on the ground floor.

Departing from Terminal D

Terminal D is located to the right of Terminal A. Upon entering Terminal D you have immediate access to the check-in desks. Please register at the check-in desk of the airline you will be flying with. The airline’s handling agent there will inform Aviation & Airport Services and will make all further necessary arrangements for your assistance. If boarding for your flight does not take place on the same level as check-in and the security checks (which are in the ground floor) but is instead on the first floor (for flights in the non-Schengen area incl. passport inspection), a staff member of Aviation & Airport Services will assist you with moving between floors.

Tactile layout models

To make it easier for visually impaired passengers to find their bearings at Schönefeld Airport, tactile layout models have been installed in Terminals A and D and at the end of the covered walkway (when coming from the train station).

Help points with calling facility

There are various help points with a calling facility located at the following locations: the disabled parking spaces at P2 and P6; between Terminal A and Terminal C; at the left-hand entrance to Terminal D; and in front of the left-hand entrance to Terminal A. You can press the call button to contact the assistance service directly when needed.