VAT refund

As a traveller resident outside the EU, you are entitled to a refund of VAT paid for goods prior to returning home. 


When shopping in the city centre or at the airport, please ask for your refund check at participating retail outlets.

Customs stamp

Show your purchases, receipts and passport at customs and have your refund check stamped. The Customs Service Point is located on the ground floor of the main hall in Terminal A (Service Center). Opening times: Mon. – Sun. 5 a.m. to 11.30 p.m. Note: Please note that processes for exemption from VAT for export deliveries in non-commercial travel (tax-free) are handled for flights by Hainan Airlines and MIAT Mongolian Airlines at the respective departure times at desks 0 and 1 in Terminal A. 


Please have your VAT refund reimbursed by our service-providers. Please go to the respective vendor depending on the tax refund service-provider issuing your check. Please refer to the following graphic for information on vendor locations. 

More information is available on the respective vendor's Web site.


Global Blue

+49 30 4101-4604

  • Address
    Terminal A,
    (Service Center)
    Flughafen Tegel
    13405 Berlin

Further information