At a glance

Auf einen Blick

For many, the summer holidays are associated with excitement but also with many questions about arriving or procedures at the airport, as well as plenty of luggage too. So that you are well prepared for your time in the airport, we have prepared the essential information for arrival, finding your way around, checking in, security, luggage, shops, restaurants and services as well as an overview of the main points of contact at Schönefeld and Tegel airports.

Berlin Schönefeld:

Berlin Tegel:

Contact and online services
Passenger information is on hand to help at any time onsite. The airport company is available via telephone (24/7) and Twitter for any questions about Schönefeld and Tegel.

• Airport information: +49 30 6091-1150 (24/7 local rate)
• Twitter: www.twitter.com/berlinairport

Berlin Airport App
The Berlin Airport App can provide you with up-to-date information on flight status and arrival. The practical ‘My Flight’ function keeps passengers or people picking up passengers updated on gate information and any changes. The app is also useful to help find your way around the airport and offers an overview of the gastronomy and shops on offer. All additional services – like parking spaces and tickets for the roof terrace or the lounge – can be booked using the app and easily paid for via credit card or PayPal. Passengers also benefit from great vouchers and special offers.
The Berlin Airport App is for both Android and iOS devices.

Link Android
Link IOS

_Free Airport WiFi: surf the internet easily and for free
There is free, round-the-clock WiFi for passengers and visitors in both airports. The airport WiFi is accessed via the ‘_Free Airport WiFi‘ hotspot. You don’t have to enter any data, just accept the terms and conditions and start surfing.

Further service information

Water for one Euro
Heinemann Duty Free shops beyond security offer passengers uncooled mineral water in 500ml Tetra Pak bottles for one Euro. This inexpensive water is available at both airports, except for individual gates in Terminal A, Tegel Airport.

Shopping and gastronomy
The shopping and gastronomy on offer at both Schönefeld and Tegel are constantly being updated. There are both well-known and new dining facilities on offer to visitors and passengers before and after security.

• Berlin Schönefeld: https://www.berlin-airport.de/en/travellers-sxf/shops-restaurants-and-services/index.php
• Berlin Tegel: https://www.berlin-airport.de/en/travellers-txl/shops-restaurants-and-services/index.php

Airport Info

+49 30 609160910


Our airport information staff can be reached 24/7.