What should you do when your luggage is lost?


Summer time is travel time. With the beginning of the summer holidays on Thursday, peak season at Schönefeld and Tegel airport is also starting. The first holiday weekend will be especially busy as expected. Unfortunately, it occurs time and again that luggage is damaged or gets lost.

Luggage lost or damaged on board

Lost or damaged luggage falls under the authority of each respective airline. Should you notice any damage after arrival, or you have forgotten something on the plane, promptly get in touch with the relevant baggage retrieval desk. For some airlines, it is also possible to report loss or damage online. Please retain all flight documents, especially your boarding pass and your baggage tag.

Find your direct contacts here:

Luggage lost at the airport

Have you lost or found something at Schönefeld or Tegel airports? In this case, please contact the respective Lost and Found.

Airport Info

+49 30 609160910


Our airport information staff can be reached 24/7.