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Coronavirus: information on the situation at Berlin Airport

26.05.2020

(Last updated: 26/05/2020) The airport company takes the current health situation very seriously and is working closely with the responsible authorities at state and federal level to protect passengers, visitors, employees and partners from infection and to prevent the spread of the virus. 

As of 9 May, the terminals at Schönefeld and Tegel airports may only be entered with a mouth and nose cover. Mouth and nose covers include both medical and self-sewn masks as well as scarves and shawls. Children under the age of six and persons who are unable to wear a mouth and nose cover due to a health impairment or disability are exempted from this regulation.

Changes to passenger processes at Schönefeld and Tegel Airports

The airport company has changed its handling processes because of the current low passenger volume. Passengers are requested to find their terminal online or at the airport via the monitors. People who are picking passengers up from the airport are requested to do so outside of the terminal and to maintain the prescribed minimum distance while waiting.

Tegel Airport

  • Most passenger handling will take place at Terminal C until further notice.
  • The TXL lost property office is closed and can only be contacted by email (airport-txl@4-services.de) until further notice.
  • The C-Lounge at Tegel is closed until further notice.
  • No more bookings are being accepted at the Sky-Conference conference centre until further notice.

Schönefeld Airport

  • All departing passengers are being handled at terminal section K (previously Terminal B); arriving passengers at terminal section M arrivals (previously Terminal D arrivals).
  • The SXF lost property office at terminal section M arrivals is currently open as follows:
    • Monday – Friday: 8:30 am – 4:30 pm
    • Saturday: 9:00 am – 3:00 pm
    • Sunday: closed
  • Local public transport:
    • The S45 tram is not expected to run to Schönefeld Airport until 4 May: Berlin tram information regarding the coronavirus
    • The RB14 regional train is mainly only running to Charlottenburg. Passengers can take the S9 tram line from Spandau: information about regional trains

General information for both airports

  • As of 9 May, the terminals at Schönefeld and Tegel airports may only be entered with a mouth and nose cover. Mouth and nose covers include both medical and self-sewn masks as well as scarves and shawls. Children under the age of six and persons who are unable to wear a mouth and nose cover due to a health impairment or disability are exempted from this regulation.

  • In addition, some airlines oblige their passengers to wear a mouth and nose cover on flights. Therefore, please check with your airline before your departure for the applicable regulations.

  • Passenger information counters are currently closed. If you have any questions, please contact us by phone (+49 (0) 30 6091 60910) or via Twitter (link: https://twitter.com/Berlinairport)

  • The visitors’ terraces at Schönefeld and Tegel are closed until further notice.

  • The opening hours of the shops and catering facilities are adjusted on a day-by-day basis to the changing requirements of the authorities and the volume of passengers. A basic range of services is available at both airports until further notice.

  • Security checks should be carried out without contact where possible. For this purpose, the Federal Police have made various adjustments. Passengers are now only allowed to travel with one piece of hand luggage. All other luggage must be checked in. Furthermore, passengers must take off their shoes and put them in a tray for inspection. Please plan enough time for security checks and follow the instructions of staff on site. Further information is available directly from the Federal Police:

Hygiene measures

  • The preventive and professional disinfection of surfaces that are particularly heavily used (e.g. buttons, lifts, handles, handrails, grips, counters, info counters, boarding card scanners, passport control counters, self-check-in counters, food and beverage machines) has been significantly intensified.

  • All bathroom facilities are continuously subjected to surface disinfection and the soap dispensers and seat cleaners are also refilled and professionally disinfected around the clock.

  • Departing and incoming passengers receive up-to-date information via terminal announcements, posters and monitors in the terminals.

Entry into Germany

You can find detailed information on entering Germany in the news.

General hygiene measures

Each individual is actively called upon to participate in efforts against the spread of the virus. The airport company therefore urges passengers, visitors, anyone picking up or dropping off passengers, as well as employees and partners to comply with and implement the usual and most important hygiene rules.

  • Wash your hands thoroughly (20-30 seconds) with soap and water several times a day. Alternatively, use a hand disinfectant.
  • Keep a distance of two meters from infected or possibly infected persons.
  • Postpone your trip; do not take anyone to the airport or pick anyone up if you have a respiratory infection.
  • Avoid touching mouth, nose or eyes with unwashed hands.
  • If you have to cough or sneeze, keep a clear distance to other people. Cough or sneeze into a tissue or into the crook of your arm (covered with clothing) to catch droplets.
  • Avoid close welcome and farewell rituals. Refrain from shaking hands

Further information

Airport Info

+49 30 609160910

@berlinairport

Our airport information staff can be reached 24/7.