X

Coronavirus: Current information on the situation at Berlin Airport

25.03.2020

(Last updated: 25 March 2020) The airport company is taking the current health situation very seriously and is working closely with the relevant health authorities at both state and national level to protect passengers, visitors, employees and partners from infection and prevent the spread of the virus. The regulations for arrivals from risk areas are being implemented in accordance with guidelines. As at other German airports, there are currently no health checks upon arrival at Schönefeld and Tegel. With immediate effect, all arriving passengers at Schönefeld and Tegel Airports will undergo entry checks by the Federal Police.

Contact restrictions have been enacted in Berlin and Brandenburg. Furthermore, a minimum distance of 1.5 metres to others should be maintained at any time outside of the home or usual accommodation – as far as possible.

Change in handling processes

The airport company is changing its handling processes in response to the current low passenger volume.

Schönefeld Airport: All passengers are being handled in Terminal since 19 March.

Tegel Airport: All traffic is being predominantly concentrated in Terminal C since 19 March.

Passengers are requested to inform themselves about their new terminal online or on site at the monitors.

People picking up arriving passengers should do so outside of the terminal and comply with the prescribed minimum distance while waiting.


Facilities and availability at Schönefeld and Tegel airports


Passenger information counters at Schönefeld and Tegel Airports are closed until further notice. The opening hours of the shops and catering facilities are adjusted on a day-by-day basis to the changing requirements of the authorities and the volume of passengers. A basic range of services is available at both airports until further notice. The Schönefeld and Tegel visitor terraces have been closed until further notice. 


Schönefeld Airport

  • The opening hours of the SXF lost property office are currently:
    • Monday – Friday: 8:30 am – 4:30 pm
    • Saturday: 9:00 am – 3:00 pm
    • Sunday: Closed
  • The line S45 will not be running to Schönefeld Airport from 21 March 2020 until at least 19 April 2020. More Information
    • The RB14 regional train will not be running to Schönefeld Airport until 19 April 2020, More Information 

    Tegel Airport

    • The TXL lost property office is closed and only available by email (airport-txl@4-services.de) until further notice.
    • The C-Lounge in Tegel has been closed since 18.03.2020 until further notice.
    • No more bookings will be accepted for the Sky-Conference conference centre until further notice.

    Measures at Berlin Airport

    • The preventive and professional disinfection of surfaces that are particularly heavily used (e.g. buttons, lifts, handles, handrails, grips, counters, info counters, boarding card scanners, passport control counters, self-check-in counters, food and beverage machines) has been significantly intensified.
    • All bathroom facilities are continuously subjected to surface disinfection and the soap dispensers and seat cleaners are also refilled and professionally disinfected around the clock.
    • Departing and incoming passengers receive up-to-date information via terminal announcements, posters and monitors in the terminals.

    General Hygiene Measures

    Each individual is actively called upon to participate in efforts against the spread of the virus. The airport company therefore urges passengers, visitors, anyone picking up or dropping off passengers, as well as employees and partners to comply with and implement the usual and most important hygiene rules.

    • Wash your hands thoroughly (20-30 seconds) with soap and water several times a day. Alternatively, use a hand disinfectant.
    • Keep a distance of two meters from infected or possibly infected persons.
    • Postpone your trip; do not take anyone to the airport or pick anyone up if you have a respiratory infection.
    • Avoid touching your mouth, nose or eyes with unwashed hands.
    • If you have to cough or sneeze, keep a clear distance from other people. Cough or sneeze into a tissue or into the crook of your arm (covered with clothing) to catch droplets.
    • Avoid close welcome and farewell rituals. Refrain from shaking hands.

    Further Information

    • The Robert Koch Institute provides up-to-date information about developments.
    • The World Health Organization provides answers to frequently asked question about coronavirus.
    • Questions about coronavirus answered:
      • Coronavirus telephone hotline in Brandenburg: +49 (0)331 – 8683 – 777
      • Coronavirus telephone hotline in Berlin: +49 (0)30 – 90 28 28 28
    • Information from the Federal Ministry of the Interior on travel restrictions and border controls

    • Detailed information on the coronavirus from the Federal Ministry of Health

    Berlin and Brandenburg

    The state governments of Berlin and Brandenburg have issued decrees to restrict public life.


    Further information

    Airport Info

    +49 30 609160910

    @berlinairport

    Our airport information staff can be reached 24/7.