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Flying safely under corona conditions

25.06.2020

(Last updated: 25/06/2020) The airport company takes the current health situation very seriously and is working closely with the responsible authorities at state and federal level to protect passengers, visitors, employees and partners from infection and to prevent the spread of the virus.

Processing passengers under corona conditions

The airport company is preparing for the expected increase in air traffic over the next few weeks. Numerous measures in the terminals as well as at security checkpoints and boarding areas ensure that passengers at Schönefeld and Tegel Airports can board their flights safely despite corona conditions. Distance markings on the floor at the check-in areas, security checkpoints and baggage claim areas help passengers to comply with the applicable distancing rules. Plexiglas partitions are being installed at check-in and boarding counters as well as at security checkpoints and passport control. Travellers will also find contactless hand sanitiser dispensers at security checkpoints and waiting areas. Passengers will find wipe dispensers at self-check-in counters to disinfect displays and handles themselves. In addition, travellers receive up-to-date information on distancing and hygiene rules via the monitors and announcements in the terminals.

Basic rules for passengers

Travellers are asked to be at the airport at least two hours before departure, despite there being less traffic, since some processes at the airport take considerably longer under the new distancing and hygiene rules. 

  • Processes, such as check-in and security checks, should be contactless wherever possible. For example, travellers are asked to check in online and load their boarding pass directly onto their smartphone.
  • Wearing a mask that covers the nose and mouth is mandatory for travellers at terminals in Schönefeld and Tegel. Distancing regulations are also in place and masks that cover the nose and mouth must be worn in food and shopping areas at the airports. In addition, some airlines require passengers to wear a mask that covers their nose and mouth on flights. Therefore, you must check with your airline regarding the applicable regulations before your departure.
  • Arriving passengers are asked to leave the terminal immediately after arrival and baggage claim. Anyone picking up passengers must wait outside the terminal.
  • At the request of the Federal Police, each passenger is currently only allowed to carry one piece of hand luggage at the security checkpoints. The Federal Police and the large German commercial airports have developed a procedure to reliably check as many passengers as possible while safely observing the distancing and hygiene regulations. For example, in future the Federal Police will frequently forgo asking passengers to take of their shoes.
  • It is mandatory in Berlin and Brandenburg to wear a mask covering the nose and mouth both in public transport and while shopping. This also applies while travelling to the airports and in shops open at Schönefeld and Tegel Airports.

Current restrictions at the airports

Tegel Airport

  • The ServiceCenter (luggage storage, lost & found, post services, VAT refund) is open daily from 9 am until 5 pm.
  • The Sky-Conference Centre is still closed and will reopen on 1 July 2020.


Schönefeld Airport

  • The passenger information counter is open when flights are being handled to and from Schönefeld.
  • The SXF lost property office is open from Monday to Friday from 10 am until 1 pm and after making an appointment by telephone.


Restrictions at both airports

  • The visitors’ terraces at Schönefeld and Tegel are still closed.
  • In parallel with the growth in air traffic, food and shopping facilities at both airports are also opening up again. Shops and food areas are gradually reopening their doors. Opening hours are partially still restricted; they are organised in line with flight times. More services will follow at the beginning of July alongside the further increase in flight operations.

Borders within Europe open again

On 15 June, the Federal Foreign Office exempted EU countries, Schengen states (Switzerland, Norway, Iceland and Liechtenstein) and the United Kingdom from the worldwide travel warning that continues to apply and replaced it with specific travel information for individual countries and regions. Even though the travel warning has been partially lifted, you should find out about any restrictions or quarantine requirements that may still apply in the respective countries of travel before your trip. Up-to-date information can be found on Federal Foreign Office website


There are still partial quarantine obligations for travellers from non-European countries when returning to Berlin and Brandenburg. Please ensure that you are aware of the valid rules.

General hygiene measures

  • The preventive and professional disinfection of surfaces that are particularly heavily used (e.g. buttons, lifts, handles, handrails, grips, counters, info counters, boarding card scanners, passport control counters, self-check-in counters, food and beverage machines) has been significantly intensified.

  • All bathroom facilities are continuously subjected to surface disinfection and the soap dispensers and seat cleaners are also refilled and professionally disinfected around the clock.

  • Departing and incoming passengers receive up-to-date information via announcements and monitors in the terminals.

The airport company urges passengers, visitors, anyone picking up or dropping off passengers, as well as employees and partners to comply with and implement the usual and most important hygiene rules.

  • Wash your hands thoroughly (20-30 seconds) with soap and water several times a day. Alternatively, use a hand disinfectant.

  • Keep a distance of two meters from infected or possibly infected persons.

  • Postpone your trip; do not take anyone to the airport or pick anyone up if you have a respiratory infection.

  • Avoid touching your mouth, nose or eyes with unwashed hands.

  • If you have to cough or sneeze, keep a clear distance to other people. Cough or sneeze into a tissue or into the crook of your arm (covered with clothing) to catch droplets.

  • Avoid close welcome and farewell rituals. Refrain from shaking hands

Further information

  • Detailed information on contact restrictions and quarantine measures of the federal states of Berlin and Brandenburg:

Information platform for the state of Berlin
Information platform for the state of Brandenburg

  • Questions about the coronavirus answered:

Telephone hotline in Brandenburg: +49 (0) 331 – 8683 – 777
Telephone hotline in Berlin: +49 (0) 30 – 90 28 28 28

Airport Info

+49 30 609160910

@berlinairport

Our airport information staff can be reached 24/7.