Customer service

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We value your opinion! To improve our service, we need your experiences, criticism and of course, your praise. We will process your message as soon as possible.

Issue

Issue*

Lost luggage Please enter your flight number, e.g.: XY 0123*

Booking code

Your concern

Your concern*

Who does your request concern?*

What exactly?

Location*

Please describe your concern (max. 3500 characters).*

Attach files

You can upload pdf, jpg, png, bmp, doc or docx files with a total combined size of max. 15MB. Please do not use special characters or spaces in the file names.

Date*

Please specify the date of the request in the following format: DD.MM.YYYY.

Time

Please specify the time in the following format: HH:MM.

Personal information

Address*

Last name*

First name*

Name*

Address

Street/ house no.

Addition/Country

Post code/ City

Contact details

E-mail*

Area code/ telephone

Mobile

Data Protection Information*

I have read and accepted the current data protection regulations. I agree to my personal data being passed on to third parties so that my request can be processed.

Airport Info

+49 30 609160910

@berlinairport

Our airport information staff can be reached 24/7.