Customer service

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We value your opinion! To improve our service at Schönefeld and Tegel Airports, we need your experiences, criticism and of course, your praise. We will process your message as soon as possible.

Issue

Issue*

Lost luggage Please enter your flight number, e.g.: XY 0123*

Booking code

Your concern

Your concern*

Who does your request concern?*

What exactly?

Location*

Please describe your concern (max. 3500 characters).*

Attach files

You can upload pdf, jpg, png, bmp, doc or docx files with a total combined size of max. 15MB. Please do not use special characters or spaces in the file names.

Date*

Please specify the date of the request in the following format: DD.MM.YYYY.

Time

Please specify the time in the following format: HH:MM.

Personal information

Address*

Last name*

First name*

Name*

Address

Street/ house no.

Addition/Country

Post code/ City

Contact details

E-mail*

Area code/ telephone

Mobile

Data Protection Information*

I have read and accepted the current data protection regulations. I agree to my personal data being passed on to third parties so that my request can be processed.

Airport Info

+49 30 609160910

@berlinairport

Our airport information staff can be reached 24/7.

Issue

Your concern

Personal information

Address

Contact details

Airport Info

Arrivals and departures

To and from the airport

At the airport

Shops and restaurants