At the airport

Upon your arrival at Berlin Tegel Airport, please proceed to the Mobility Service in the Service Center in Terminal A. Here you will be welcomed and assisted according to your needs. Please feel free to inform the staff at your check-in counter about the assistance you require. A Mobility Service employee will appear shortly afterwards to assist you further.

The Mobility Service will support you throughout your time at Tegel Airport:

  • Departure: check-in, luggage check-in, passing through airport security, catering, shopping, transfer to the departure gate and boarding
  • Arrival and transfer: getting off the aircraft, transfer to the luggage claim hall, passing through border control and customs procedures, transfer within the terminal to the connecting flight.

You can use the following map to help you orientate yourself:

Please note that you may have to go up or down stairs at Berlin Tegel Airport. If your aircraft is parked in a remote position, you will also have to climb up stairs. If you are unable to overcome these obstacles on your own, please register for the Mobility Service.

Travelling with your own wheelchair

If you are travelling with your own wheelchair, you can check it in at the large luggage counter. You will receive a Mobility Service wheelchair to make your way from the airport to your aircraft seat. People who use an electric wheelchair must always check their wheelchair in at the large luggage counter.


It is also possible for you to use your manual wheelchair until you board the aircraft if you wish. However, it must be exchanged for an airport-owned wheelchair for safe storage in the hold at the latest when you board the aircraft to ensure that you board and reach your aircraft seat safely.