Preparing for your journey

If you require assistance at the airport due to reduced mobility, the Mobility Service is available free of charge at the airport.

If you would like to make use of this service, please inform your airline, tour operator or travel agency of what assistance you require at least 48 hours before the start of your journey, preferably directly when booking your flight. Simply indicate the severity of your mobility impairment.

The degrees of mobility impairment are internationally standardized so that your individual needs can be met. The following table will help you to make your own assessment:

WCHR You can walk short distances and climb stairs.
WCHS  You can walk short distances but cannot climb stairs.
WCHC  You cannot walk or climb stairs on your own. You need a wheelchair at all times.
BLND (Blind) You are visually impaired or blind.
DEAF You are hard-of-hearing or deaf.
DEAF/BLND You are blind and deaf.
DPNA You have an intellectual or developmental disability. These include, for example, learning disabilities, dementia and Down Syndrome.

If you register early, we can provide you with the resources you need. Please note that if you register late, there may be longer waiting times for you.

Below please find the quality standards according to the EC Regulation 1107/2006: